I want to touch upon how awful your flight and consumer service was today. Flight 4425 was suppose to depart at five pm from DC and obtain to Atlanta. We didn’t choose off from DC right until six:twenty pm. We have been informed it absolutely was gonna be a ten minute hold off but we by no means boarded the aircraft till way later. Then the pilot reported there was no hold off In spite of currently being delayed forty five minutes after which you can had us sit to the runway for more than 35 minutes. I recognize you have no Regulate above the turbulence we expert but we arrived in ATL they usually didn’t Have a very terminal for us to unboard.
After we lastly gained an e mail reaction from American Airlines, the entire response time was around one hour. Even though we waited an hour, we did receive various responses to our initial query:
I'm 62 yrs previous, and was on the flight from Orange County, Ca to Jacksonville, NC. All went effectively right up until I arrived at Charlotte,NC. For the reason that I had wheel chair assistance I used to be helped normally I believe I would not have already been. Following two flight were being cancelled on that night I wasn’t truly certain what I'd personally do. But because of the kindness of your employees they wheeled me to consumer service each instances, and finally on receiving the information that another flight would not be scheduled till the early morning on the third they built confident I'd a motel paid out for by american airlines which I greatly appreciated. Getting by yourself was a little bit scary, but I manufactured it via, and managed to obtain back again into the airport at five:30 another morning. And all over again this flight was cancelled at the same time. At this point I arranged to simply go to a different metropolis. Upon having on that flight there was a electrical fireplace while in the cabin of the airplane, and after staying during the air for about ten minutes it absolutely was rotated and we have been taken from the aircraft inside a hurry.
Due to a family hardship, we have been unable to make our excursion as Beforehand planned and had to cancel our reservations. We spoke into a representative at American Airways and spelled out the situation to her, and he or she proposed that we Make contact with you.
Thanks for calling American Airways Client Relations. This is certainly an automatic acknowledgment, giving me a chance to share with you straight away what is occurring with your information.
I identified as am. air on 3/twenty five/sixteen to inquire if on the return inter-countrywide flight if I could shell out the evening within the aircraft change metropolis, (the place we first enter the USA in advance of taking place Visit Your URL to finish the flight property), to rest, and choose the struggle up the next day While using the exact ticket to fly dwelling. I’ve performed this prior to coming household from Europe with out a difficulty. I also outlined which i was purchasing the tickets with my visa details.
I acquired a promo from the mail from American Airways in reference to speedy monitoring to elite standing. After i attempted to log onto the Site during the promo I couldn't obtain it (aa.
Once in a while you find somebody who definitely do The task They are really paid to complete. I not merely located 1 , I discovered various at American Airlines .Whilst touring 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo continue within the gate, I was not authorized off the plane to retrieve it because the doorway was shut plus the jetway eradicated.
Ticket #2836 Dallas, Tx to Lawton, Okay March twentieth did NOT connect from Raleigh, NC flight 168….was above booked and flight did not enable it to be to Dallas for connecting flight. They said they didn't Use a resort for me in Dallas, I was trapped at airport til early morning of 3/21/sixteen…this caused me to miss daily of work & it was quite possibly the most miserable night time of my lifestyle…they gave me a meals vocher for $twelve for meal which I had so as to add cash much too, to consume!
My husband and i experienced a flight leaving Richmond Virginia having a final spot of Seattle Washington. We are knowledgeable about traveling and had flown other airlines before that week going to and from numerous Locations. We had all our info and went to use the American Airlines kiosk to print our boarding passes. The kiosk didnt request if those who are traveling are army personnel so we started out more than and waited in line to speak to some consultant at the counter. The moment we were being up at the counter we informed a lady driving the counter that my husband is from the military services and we experienced two bags to examine in. Thats once we ended up educated that our luggage wherever over excess weight and It might be 250$ excess. We asked for for your Woman to indicate us the place the package pricing is created. She was not able to deliver that info and went on to tell us we could glimpse it up ourselves. My spouse who is enlisted in the U.S. Coast Guard has not had to pay more or any sum for baggage, on orders or private. My spouse gave her the 250$ and that's when the representative we have been Talking with quickly turned very impolite and threatened to terminate our full flight.
Something I couldn’t fully grasp is how your letter indicated that quantities for speedy use can be honored When the receipts have been crystal clear and legible. How could my $46 cab trip from The Embassy Suites to Wal-Mart not be legible? I only gained ample to address my toiletries at Wal-Mart.
My flight was really pleasurable. I'd an death in my loved ones and return dwelling on Thursday morning. So with which i known as shopper service and question if I could get an flight back two times early. I used to be informed that it could Price tag me 600 more than my original return ticket.
A business associate And that i traveled back from Punta Cana, DR on flight 1629 from a company trip very last Friday (two/5/16) then on to Dallas through flight 207. The moment arriving back into Dallas and retrieving our baggage, we seen a robust odor to the suitcases and then over the contents inside of, the offensive “musty†scent permeated all the things and on some merchandise it’s Uncertain the scent can be eradicated.
I made an effort to utilize a $500 travel voucher to get a the latest flight and I was struggling to do this as American Airways refused to just accept the voucher. Be sure to notify tourists to keep their seats and not be scammed by these fictitious vouchers that AA offers for vacationers to give up their seats.